My Mountain Ultra tent poles snapped during a storm that was intense enough that we were looking for a tornado shelter. Teton Sports has a limited lifetime guarantee on the tent and quickly provided a complete replacement set, at no cost to me. All that they asked for were some photos of the damage and my mailing address and they got the new parts to me FAST. During the process, I spoke with folks in various departments and they were all incredibly knowledgeable, polite and competent. This was undoubtedly the very best customer service and general phone help that I've ever experienced. They make a great product and when all heck breaks loose, they stand by their product in a straightforward manner. Judging from the attitude of the folks I spoke with, I'd bet that this is a great place to work.
These poles is for our scout troop194.
Posted by Larry Francis Troop comittee chairman of Troop 194 Provo, Utah on Apr 14th 2018
I only needed one pole because one joint got broken on our last trip.
I thought I was ordering just one pole but when I received it their was a whole set of three poles. I was pleasantly surprised, and I suppose we will eventually use them all as these boys are rough on equipment. Thanks